Payment and shipment terms may vary on individual items. Payment methods Money Order/Cashiers Check, Personal Check, (must be held for 14 days before item is shipped), Visa/MasterCard, Discover or American Express.
We DO NOT accept International Money Orders (even Canada).
We are open from 9am-5pm Arizona time! Mon-Fri and will be happy to answer questions, please remember Email is the fastest way to get a hold of us, firstname.lastname@example.org
Shipping & Handling-
We only ship to USA, US territories, and APO/FPO
We normally ship next business day on orders received before 4 pm MST.
Orders are shipped either USPS Priority Mail (2-3 day average) or 1st Class (3-4 days average ) with tracking. Signature confirmation will be added to orders over $250
Free USPS first class shipping orders over $25.00. If you prefer priority shipping you can upgrade to priority shipping for a fee.
Sent USPS Priority Mail (2-3 day average) or 1st Class (3-4 days average ) with tracking. Signature confirmation will be added to orders over $250
There are times when we experience shipping delays due to volume, we will ship ASAP with all orders. When selecting PRIORITY shipping, keep in mind that PRIORITY delivery differs from area to area, we have NO control over the exact time frame to your destination. All PRIORITY orders will be shipped ahead of ground orders.
Shipping & Handling Info=
Please double-check your shipping address for accuracy.
Some Things You Should Know:
Our preferred carrier is USPS.
If we are shipping products over 8 pounds, we will use UPS standard services.
Please note that a signature may be required for delivery.
Address Corrections made by our carrier will result in $10.00 charge.
Holiday Ordering – We highly suggest that you place your order at least 15 days before any major holiday to allow enough time for delivery.
Shipping Costs are non-refundable for unclaimed, undeliverable or returned packages, unless we made a mistake.
8.3% if shipped to AZ. This is only if you are shipping to Arizona
Customer Service & Return Policy-
ALL website orders have a full 30 day return policy with full refund (Less shipping and handling) IF items are returned in original boxes WITH NO SCRATCHES and in original selling condition.
If items returned were purchased with a free shipping sale, then the original shipping will be taken out of the money returned.
All orders with no boxes or with scratches will not be returned OR are subject to a re-stocking fee IF we will take it back
IF items are returned in a poor condition BUYER will be charged another shipping charge for the items that are sent back to them.
We understand there are extenuating circumstances, but please call or Email us first if you think there is a question about items you want to return. Please remember Email is the fastest way to get a hold of us.
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 24-48 hours after delivery. Please notify Customer Service by e-mail at: email@example.com. We will not be responsible for, nor issue a refund, if notified after (2) business days.
How to Return Items-
Contact our customer service to receive an authorization number for the items you wish to return. Please note that we cannot issue a refund for items returned without an authorization number.
If you have any questions about returning merchandise, e-mail us at: firstname.lastname@example.org
Include the packing slip and write the authorization number with your return, and wrap the package securely. For your protection, we recommend that you use Insured UPS or Insured US Postal when returning goods. Send the package to the following address:
Desert Strike Tactical
Po Box 26225
Tempe Az 85285
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.
Back Orders & Out of Stock-
We try our best to keep all items in stock, but in the event an item you request is back ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.
Frequently Asked Questions-
Is it safe to order online?
All credible sources, magazines and newspapers agree that online ordering is actually more secure than ordering over the telephone or by mail. We use the latest industry standards for secure online credit card transactions. Always make sure that you are typing your credit card information when your browser is in“secure mode“ (information encrypted). You can see this by the key lock (secure symbol) at the bottom right hand corner of your browser. Another secure mode is having an “s“ appear in the URL (i.e. https://…) instead of http://…
You are advised to properly destroy any receipt that has your credit card information to keep would be thieves away. Never send your credit card information via the email.
I just placed my order and I did not receive an email order confirmation
When you submit an order online, you will be given an order confirmation number and a summary of your order. Your order has successfully been placed and we will send you an email to confirm the shipping of your order within 24-48 hours during normal business days. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.
When do you charge my credit card?
When an order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as ‘charging’ your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when the package is shipped.
How do I receive Coupons?
We may on occasion offer promotional coupons or specials. Coupons are generally added when your order is shipped attached to your packing slip/invoice. Your User ID and Password will be included for your access to the Coupon page.
I ordered the wrong item and I want to return / exchange it. What do I do?
You may return the item within 14 days after you received the product. Contact us by email or by telephone. Please do not open the item. It must be in resalable condition in order to receive a full refund less shipping. Securely repack and ship the item back to us via UPS or USPS. Write down your order number and tell us what if you want to exchange the item for something else or receive a credit. When we get your package, we will credit your credit card for items returned. We can not refund shipping / handling charges.
You shipped me the wrong item. What do I do?
If we made a mistake on your order, please contact us by email. We will pay for your shipping cost (via UPS Ground or USPS Postal Mail) to ship the item back to us. We will ship the correct item to you.